Contact Information

For utility account inquiry and general utility questions 615-672-4350 ext. 2300

For utility billing and new customer sign up questions 615-672-4350 ext. 2175

For trash/recycling pickup issues and Sewer service issues 615-672-3654

For utility payments over the phone with credit card 833-227-1751

Frequently Asked Questions

How do I pay my bill?

Bills can be paid via ACH draft, online, by mail, drop box, or in-person.

1. Customers can sign up for reoccurring, monthly ACH draft at no additional cost. Click here to fill out ACH form.  The payments will be deducted from the customer’s bank account on the due date every month.
2. To pay bill online, please visit https://www.municipalonlinepayments.com/whitehousetn. Customers will need their account number and last payment amount to sign up. This information is listed on the bill. Customers who do not have their bill can call 615-672-4350 Ext. 2300 and an associate can provide the information. Customers can pay their bill automatically each month with a card, this can also be set up on the payment website. 
3. Mailed check or money order payments can be sent to the office address below. Please include the bottom portion of the bill with the payment and please do not staple anything inside the envelope. Customers making payments without their bill stub included should make sure they indicate their address and/or customer account number on the payment.
4. Bills can be paid over the phone by calling 833-227-1751. You will need your account number and last payment amount to use this feature
5. Customers can drop check or money order payment in the office drop box located on the side of the building. It is labeled depository.
6. Customers can pay in person via cash, check, money order, or card. 
7. City of White House Utility Billing Office is located in the north hallway of Billy S. Hobbs Municipal Center at:

105D College Street
White House, TN 37188

What am I being charged for?

The City of White House Utility bill is comprised of the following monthly charges:

1. Monthly Sewer Charges
   1. Base Charge: $22.08/residential unit ($48.31/non-residential unit),
   2. Plus consumption rate: $9.53 per 1,000 gallons of water used
2. Monthly Refuse Collection (trash and recycling): $24.00 for each pair (trash/recycling) of containers
3. Monthly Stormwater Fee: $8.99 per ERU (Equivalent Residential Unit.)

Why is my bill so high this month?

The most common reason the bill would change from month to month, is a change in water consumption.  The more water a customer uses, the more the bill will be. See above charges for more information.  For customers who want to compare the consumption on the City of White House (Sewer/Refuse/Stormwater) bill to the water usage on the White House Utility District (Water) bill, please make sure to compare the correct service period on each bill.  The COWH bill is billed 2 months in arrears (1 month behind the WHUD bill).

What do I need to sign up for or transfer City of White House Utility services (Sewer /Sanitation/Stormwater)?

• Application – The City requires a completed application to be filed, which is available in our offices at 105D College Street or in the documents on this website.
• Government issued photo ID – The City requires a copy (to be filed with application) of the government issued photo ID for each person whose name will be on the account. Acceptable forms of this ID include:
  • Driver’s License
  • Passport
  • Other Government Issued Photo ID
• Proof of Occupancy – The City requires at least one of the applicants to be named on a copy of one of the following documents (to be filed with application) to serve as proof of occupancy:
  • Lease / Rental Agreement
  • Purchasing Agreement / Closing Disclosure
  • Deed for the property.

Once all three items are complete, they can be submitted at our offices, or email them to Finance@WhiteHouseTN.gov.

Fees for signing up or transferring service are as follows:

• Application Fee: $55.00 for new service, $30.00 for transfer of service
• Deposit: Amount based on a soft credit check. Up to $150.00 for residential, up to $250.00 for commercial.

When is the due date?

The due date for City of White House utility bill is always the third Wednesday of every month.

Why is there a past due balance on my bill if I already paid the previous balance?

Typically previously paid past due balances only appear on new bills because the balance was paid after the previous month’s due date.

My water has been cut off. How do I get it turned back on?

In order to re-establish service you will need to do the following

1. Pay past due balances

2. Fill out a copy of our application for service and submit it to the finance department. This must be filled out by  current utility account holder

3. Pay deposit and application fees.

Once these items are completed, we will send out a service order to reconnect your services.